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Privacy Policy

Last updated: May 2025

1. Introduction

This Privacy Policy explains how RockWin (“RockWin”, “we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit our website and use our gaming services (together, the “Services”). By using the Services, you agree to the practices described here.

2. Who We Are & Contact

RockWin is the operator of the Services. If you have questions about this Policy or your data, contact:

3. Scope

This Policy applies to visitors and registered players using RockWin via desktop and mobile browsers. It covers information provided directly by you and information collected automatically (for example, via cookies).

4. Information We Collect

  • Account data: name, date of birth, contact details, country, and account credentials.
  • Verification (KYC/AML): ID documents, proof of address, and other information required by law.
  • Transaction data: deposits, withdrawals, payment method details (tokenised/masked), currency, billing records.
  • Usage & device data: login times, session length, game activity, IP address, browser/device type, approximate location.
  • Support communications: chat and email messages, feedback, dispute records.
  • Marketing preferences: your choices about receiving promotional messages.
  • Cookies & similar tech: identifiers used to keep you signed in, remember preferences, and measure site performance.

5. How We Use Your Information

  • Service delivery: create and manage accounts, enable gameplay, process payments.
  • Compliance & safety: age/identity checks, anti-fraud, AML/CTF monitoring, responsible gaming features.
  • Personalisation: tailor content, game recommendations, and in-product messages.
  • Communications: send service notices, security alerts, policy updates, and (if opted in) promotions.
  • Analytics & improvements: diagnose issues, evaluate features, and improve performance.
  • Security: protect accounts, prevent misuse, investigate incidents.

6. Legal Bases

We process data where necessary to perform a contract with you (running the account and services), to comply with legal obligations (KYC/AML, record-keeping), based on our legitimate interests (site security, product improvement), and—where required—on your consent (marketing, certain cookies).

7. Cookies & Similar Technologies

We use cookies to remember your preferences, keep you logged in, and understand how the site is used. You can manage cookies in your browser settings. Some cookies are essential for the Services to function.

8. How We Share Information

We do not sell your personal information. We may share it with:

  • Service providers: payment processors, KYC/AML vendors, hosting, analytics, and security partners.
  • Regulators/law enforcement: when required by law or licensing conditions.
  • Professional advisers: auditors, legal and compliance consultants under confidentiality obligations.
  • Corporate transactions: as part of a merger, acquisition, or restructuring, subject to appropriate safeguards.

We may share aggregated or de-identified information that does not reasonably identify you.

9. International Transfers

Your data may be processed in countries outside your own. Where required, we use safeguards (such as contractual clauses) to help protect your information during transfers.

10. Data Retention

We keep personal data for as long as necessary to provide the Services and meet legal obligations (including AML, tax, and audit). Retention periods depend on the data type and applicable regulations.

11. Security

We use administrative, technical, and organisational measures (including encryption in transit, access controls, and monitoring) to protect your information. No system is completely secure; use strong passwords and safeguard your credentials.

12. Your Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or to object to certain processing, as well as to withdraw consent where processing is based on consent. To exercise rights, contact [email protected]. We may ask for additional information to verify your identity.

13. Children & Age Restrictions

The Services are for adults of legal gambling age only (18+ or higher where applicable). We perform age and identity checks. Accounts found to belong to underage individuals will be closed and access blocked.

14. Responsible Gaming & Privacy

To provide responsible gaming tools (limits, time reminders, time-outs, self-exclusion), we process relevant account and gameplay data solely to deliver and enforce these protections.

15. Marketing Preferences

If you opt in, we may send promotional messages. You can opt out at any time via the message footer or account settings. Service and legal notices will continue to be sent where required.

16. Automated Decisions & Profiling

We may use automated systems for fraud prevention, security checks, regulatory screening, and to personalise content. You can contact us for information about the logic involved and potential impacts, subject to legal limits.

17. Third-Party Links

Our website may link to third-party sites not operated by RockWin. We are not responsible for their content or privacy practices. Please review the privacy policies of any external sites you visit.

18. Changes to This Policy

We may update this Policy to reflect legal, technical, or business changes. The “Last updated” date shows the latest version. For material changes, we may provide additional notice (for example, on-site or by email).

19. How to Contact Us